Know how the support process works before you call.
SafeCode provides independent remote technical assistance for computers, printers, Wi-Fi, email, software and home-office technology. The right service depends on the problem and the work required.
What you can ask SafeCode to help with.
When you call, describe the problem and device. SafeCode can explain the applicable service and current pricing before you authorize the work.
Quick Troubleshooting
Focused help for a specific issue such as a printer error, Wi-Fi problem, email issue or Windows setting.
Remote Troubleshooting
More involved diagnosis when the problem needs multiple checks across your computer, printer, network or software.
Device Setup
Help configuring a new computer, printer, scanner, Wi-Fi device, email account or home-office component.
Home Office Support
Help connecting computers, displays, printers, webcams, headsets, storage and other work-from-home technology.
Software Support
Technical assistance with Windows, Microsoft 365, Outlook, Gmail and other supported applications.
Tax-Season Technology
Technical help with tax-software setup, printing, scanning, PDFs, documents and related computer problems. No tax advice or preparation.
A straightforward path to remote help.
Tell us what is wrong
Give SafeCode the device, software and symptoms you are seeing. A troubleshooting page may also help you prepare.
Discuss the service
SafeCode can explain the appropriate support option and the current applicable charge before you authorize remote work.
Get remote assistance
If you proceed, the support session focuses on diagnosing the problem, applying practical fixes and confirming what works.
Have a problem you cannot solve yourself?
Call SafeCode and describe the issue. Ask about the current price for the support you need before authorizing service.
Call SafeCodeBefore you call
Do you provide in-home visits?
SafeCode's service is designed around remote technical assistance, so troubleshooting can be handled without a technician traveling to your home.
Do you support specific brands?
SafeCode can assist with supported technology from manufacturers such as HP, Canon, Epson, Brother, Microsoft and others, while remaining an independent service.
Is SafeCode affiliated with Microsoft or printer manufacturers?
No. SafeCode Technologies LLC is an independent support provider and is not affiliated with HP, Microsoft, Canon, Epson, Brother, QuickBooks or other manufacturers and software publishers unless expressly stated.
Can I ask about the price before service?
Yes. When you call, describe the problem and ask for the current applicable price before authorizing remote support.