Outlook Support
Outlook Not Receiving Email?
If Outlook is open but new messages are not arriving, the issue may be synchronization, connectivity, account authentication or mailbox configuration.
First determine whether new messages are reaching the mailbox at all. Checking webmail can quickly separate an Outlook application problem from an account or server-side issue.
What to check first
- Check the inbox through webmail or the account provider when available.
- Make sure Outlook is connected and not in an offline state.
- Use Send/Receive to trigger synchronization.
- Check whether the account is asking you to sign in again.
- Review junk, focused/other inboxes and mailbox filters for missing messages.
- Check available mailbox storage if the account reports capacity problems.
Independent service: SafeCode Technologies is an independent technical-support provider. We are not affiliated with Microsoft, Google, HP, Canon, Epson, Brother or other manufacturers and software publishers unless expressly stated.
When basic troubleshooting doesn't fix it
If webmail receives messages but Outlook does not, SafeCode can help troubleshoot the Outlook profile, synchronization and account configuration.
SafeCode can provide remote technical assistance for supported computers, software, connectivity and home-office technology.
Related SafeCode guides
Still stuck?
If you have already tried the standard fixes and the problem remains, call SafeCode to discuss remote technical assistance.
Call SafeCode