Gmail Not Receiving Emails?
When Gmail appears to stop receiving messages, first determine whether messages are missing from the mailbox or simply not appearing where you expect them.
Gmail delivery and visibility problems can involve filters, spam, storage limits, account access, synchronization or a problem with the sender. Checking Gmail in a browser is a useful first comparison for device-specific issues.
What to check first
- Open Gmail in a browser and test whether new messages arrive there.
- Check Spam, Trash and other inbox categories for the missing message.
- Review Gmail filters that could automatically archive, delete or label messages.
- Check available Google account storage if delivery warnings are present.
- Confirm that the sender is using the correct email address.
- If Gmail works in the browser but not on a phone or computer, troubleshoot the affected app or device sync.
When basic troubleshooting doesn't fix it
If messages arrive in Gmail on the web but not in the mail application on your computer or phone, the local account or synchronization configuration is the likely place to investigate.
SafeCode can provide remote technical assistance for supported computers, software, connectivity and home-office technology.
Related SafeCode guides
Still stuck?
If you have already tried the standard fixes and the problem remains, call SafeCode to discuss remote technical assistance.
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